THE CUSTOMER
We inspire our customers! Dear customers, your honest feedback is very important to us. Please criticise us. And should you find cause for praise, which we hope, we will of course also be pleased.
FAIRPLAY
We are fair and honest with our customers, suppliers, partners and ourselves. Because we value long-term relationships and partnerships. You can rely on us.
RESPONSIBILITY
We act responsibly towards our partners, society and our environment. We are prepared to do our best to achieve our goals and to be successful together. We are successful when our customers are satisfied. To achieve this, we must continue to develop.
LIVE AND LET LIVE
If we are successful, this is not at the expense of our partners and our environment. We take responsibility for those weaker than us.
THE TEAM IS THE STAR
We know that we can only achieve our goals together. To this end, everyone contributes their ideas and suggestions. Solutions are developed together and respectfully. Everyone knows what needs to be done and does it. Our actions are always oriented towards our goals. We support each other in order to get closer to our common goal.
MISTAKES HAPPEN - UNFORTUNATELY!
Since we are human beings, mistakes can happen. This is, unfortunately, unavoidable. We are very sorry about this and we apologise to everyone affected by it. But above all - and this is crucial - we are doing everything we can to put a permanent stop to those mistakes that have occurred.
THANKFULNESS
We are grateful for everything we have already achieved and, above all, for all the good things that have happened to us. We are grateful for many valuable and trustful partnerships.
WE ASK OURSELVES DAILY:
Does what I do fully satisfy our customers?
Do I act fairly, am I honest?
Do I really give my best, do I take responsibility?
Do my actions have negative effects on others?
Have I shared all my ideas and suggestions?
Have I interviewed everyone in the team who can contribute to the solution or to the achievement of objectives?
Do I always treat my counterpart with respect?
Do the others know and do I know what to do?
What do I do to bring us closer to our goals?
Does anyone need my help to help us move forward faster?
A mistake: What is to be done so that it does not happen again?